Ubungcali bokuqhagamshelana nobuchule obubonisa ukuba ubuchule bunjani ukuthetha nabanye abantu. Enyanisweni, oku kuyimfuneko yeemfuno zomntu obaluleke ngokuthe ngqo kwinkqubo yoqhagamshelwano-oku kuyintloko yenkcazelo yokunxibelelana.
Ubuchule bokuxhumana - ezimbini iintlobo
Le ngcamango ebanzi, ngenxa yokunxibelelana ngokufanelekileyo, umntu kufuneka ahambisane nemimiselo emininzi kwangoko. Ubungcali bokuqhagamshelana kubandakanya intetho efanelekileyo, kunye nokuchaneka kwamagama, kunye nokusetyenziswa kweendlela zobugcisa kunye nokukwazi ukufumana indlela kumntu ngamnye. Ukuba ubuchule bokuthetha bunjani ukuba umntu udibana neemfuno, ngoko ubuchule-oku yiyo yonke le mfuno.
Ubuchule bokuxhumana kuthetha ukuba iintlobo ezimbini: ezenziwe ngokusemgangathweni kunye nolwazi olungagqibekanga. Iyokuqala ngumqolo ongqongqo wemigaqo yokunxibelelana. Njengomthetho, inombutho wayo kwintlangano nganye, kwaye ibhalwe ngokubhaliweyo kwaye ibonisa inxalenye ebalulekileyo yenkcubeko yenkampani. Ifomu ekwazisiweyo yokunxibelelana nolwazi akusiyo umgaqo oqingqiweyo ukuba njengoko imithetho isebenza njengempawu yenkcubeko ethile okanye iqela labantu. Kubalulekile ukuqonda ukuba ubuchule bokuthetha buquka imithetho eyahlukeneyo, kwaye akukho nanye imeko efanelekileyo kubo bonke. Ngokuxhomekeke kwimeko apho unxibelelwano luqhutyelwa khona, luya kutshintsha kakhulu.
Izixhobo zokunxibelelana
Iinqununu zokunxibelelana ngokubanzi zininzi kakhulu. Xa inkqubo ethile yemfuno iphuhliswa, ngokuqhelekileyo iquka ezi zinto zilandelayo:
- ulwazi lweempawu kunye neengxaki zalabo bantu enifuna ukuthetha nabo ngexesha lomsebenzi;
- ukufumana ezinye iindlela zokuthetha;
- ukukwazi ukuhlaziya izenzo, ubuso kunye nesimo;
- ukufumana ubuncinane ubuncinane bezinto zokubhaliweyo;
- Ukufumana isicwangciso soqhagamshelwano;
- ukukwazi ukucima iingxabano ekuqaleni;
- ulwazi ngolwazi oluthile lwesigama;
- ukukwazi ukuqonda iimvakalelo neemfuno zomnye umntu;
- ukukwazi ukulungiselela nokuxoxisana;
- ukukwazi ukugcina ukuziphatha nokuziphatha;
- ubuchule bokusebenza;
- izakhono zokuphulaphula;
- intetho ebhaliweyo;
- intetho ephakamileyo yomlomo;
- ukuzithemba kwizwi;
- ukukwazi uvelwano;
- ukukwazi ukuphikisa ingcamango yakhe.
Esi sakhiwo sakhono soqhagamshelwano sisisonke kwaye sithintela amaninzi amaqela achaphazelekayo axhomekeke ekunxibelelaneni okuvelisayo.